One-stop Digital Services
From establishing digital vision and strategy to
product delivery, we provide shopping centers
with measurable transformation results

New retail models are expanding rapidly, traditional business models continue to decline, and the rise of digital technology is fundamentally changing consumer habits and the competition ways of shopping centers.Digital upgrading is not only a must for commercial enterprises to maintain growth, but also an urgent need for tomorrow and the future. Forward-thinking commercial operators have already begun to transform as long as they are still in control of the market, and re-armed themselves to maintain their leading position in the industry.

With in-depth experience in more than 600 commercial projects and service cases for more than 100 digital projects, RET continuously iterates and innovates the entire transformation experience. It not only solves the main problems and unmet needs of traditional business transformation and upgrading, but also simplifies multiple basic processes and provides targeted guidance and delivery of results for each stage of the digital transformation of shopping centers with lean, automation, robotics and other technologies. We call this "One-Stop Digital Service".

Typical Problems of Digital Transformation
The challenge of digital transformation is not how to master digital technology, but how to establish a digital roadmap for technology's pragmatically driving performance growth based on a panoramic perspective of strategy, data, technology and operation, and how to create the necessary conditions and culture for implementation to transform the company into a mature digital organization.
In advancing digital transformation, many projects will have some directional misjudgments, either too radical, too fast, or too conservative, only changing IT rather than business and making digital transformation into information improvement.The following are common misunderstandings in digital transformation:
  • No top design for digital transformation

    Many business organizations believe that digital transformation is a technological challenge. In fact, digital transformation is the beginning of an organization's new strategy for the future. Technology is only part of the problem, and transformation should be viewed as a vision.The key to successful digital transformation lies in creating new and unique customer experience, creating new intelligent and digital products or services, and reshaping the operation model for the enterprise or project. It is the long-term process of technology-driven business reform and business integrated with technical innovation. It requires the full participation of senior corporate leaders and should start with multi-dimensional evaluation and planning of strategy, culture, organization and talents.

  • Digitization away from existing business

    The digital transformation completely detaching from the existing business and solely for the purpose of digitization is a radical directional misjudgment.The purpose of digital transformation is essentially to satisfy customers' demands for faster, more efficient and more innovative services.In commercial projects, customer experience is everything. In the implementation of digital transformation, enterprises need to choose corresponding digital technologies according to different business models and different business strategies, closely integrate technology and business, and implement the blueprint of the previous design through the most suitable technology to better create value for customers and provide them with new opportunities to create revenue and value.

  • Worrying about big investment but slow return

    Digital transformation is an investment that focuses on new customer value and improves performance and output. The core of measuring its success is the time-related input-output ratio.Large investment but slow return should not only be the normal, but should be regarded as an important sign of the frustration of digital transformation.The goal of transformation should be focused, sustainable, and able to provide measurable results.Enterprises should not only view the transformation in isolation, but should carry out high-efficiency transformation at multiple speeds and different levels from the core perspective of improving existing customer satisfaction and revenue.

  • Equating informatization with digitization

    Informatization is from business to data, and is the re-storage and control of business processes and data, making the same information resources. It can also be called "business data".Information construction is investment-oriented and is the basic support for business.Digitization is output-oriented and, from data to business, it integrates cloud computing, big data, AI and other technologies so that technologies are closely integrated with the entire business of enterprises so as to realize the innovation of business models and create new opportunities for revenue and value.

  • Technical team leading transformation

    Digital transformation is not a technological transformation, nor is it the digitization of an application or business, but the transformation of customer-driven strategies and operating methods. This requires not only the implementation of digital technology, but also the organizational changes involved in various departments.Digital transformation should be deployed and promoted by the top decision-makers of the enterprise. Only strong leadership can stimulate the motivation of all employees and increase the probability of success.

RET Solutions
RET's transformation framework is an effective way to obtain continuous verification, which can help the project achieve significant improvements in performance.We know how to determine the necessary changes and how to make such changes. Through unique services in the fields of strategy, consulting, digitization, technology, operation, etc., we help customers redefine the operating model of the enterprise under the conditions of digitization and clearly describe the relationship between business functions, processes, and organizational structure, as well as how to effectively interact among people, teams, and various constituent departments to achieve corporate strategic and operational goals.
We firmly believe that a successful transformation plan is based on a holistic approach, and its business processes, organizational structure and IT are closely related. Our approach brings together our business operation processes and best practices to lead the entire process of project implementation:
  • Digital transformation strategy
  • Scenario architecture design
  • IT strategy and roadmap
  • Business process design and synergy
  • Software and integration option
  • Product R&D implementation
  • Promotion strategy
  • Organizational change
Expected Results
Professional service is a solid guarantee for the success of digital transformation.In the process of digital transformation, commercial enterprises not only need a new generation of digital technology to upgrade their business, but also need a team with deep technical knowledge, industrial insight and practical experience to provide them with a comprehensive range of digital services from strategy to business and then to operation and maintenance.Our cross-industry expert team can provide targeted guidance for each stage of the digital transformation of commercial companies, allowing them to be at the forefront of the industry's evolution and delivering transformation results for the rapidly changing digital world:
  • Respond to customer needs more promptly
  • Increase turnover and profit margin
  • Expand online customers and sales channels
  • Increase member registration rate and stickiness
  • Passenger flow, transaction, online and offline multi-data fusion
  • Customer insight and digital marketing
  • Big data analysis and precise decision

SUO Shan

Consulting experts
Our team will provide customers with specific and quantifiable results